Non-stop Nano
I was listening to my Nano the other day when I got some weird message about "Device not compatible with Firewire..." even though I wasn't doing anything with Firewire. I think my Nano had gotten wet in the downpour in the city on Saturday so something was messed up internally. Anyway, after I got that message, it wouldn't turn off. It stayed on all the time. I tried the hard reset to no avail. I even let the battery run out and recharged it and then tried turning it off, but again, no luck.
So this morning I made a trip to the new Apple store. It's quite impressive architecturally. The big glass enclosure above ground only houses an elevator shaft and set of stairs. The actual store/shopping area is below ground. Anyway, I went around 10 in the morning, so even though there was a good crowd there, it wasn't packed by any means. I reserved a space for the Genius Bar (did you know you have to make an appt? I didn't) and waited my turn. The guy working the queue was telling me that I was lucky to get there at a reasonable time. An hour later and I would have to wait at least 2 hrs for an appt. I was also asking him if people actually come in at 4 am since the store's open 24 hrs. Apparently some people do and the employees working the night shift have some interesting stories to tell about them, but he wouldn't elaborate.
Anyway, it took me no less than 15 min to actually see someone about my Ipod even though there was no one waiting ahead of me and then another 20 min for them to determine that I needed a replacement. Overall, it was a good experience except for the wait time. There weren't enough employees working the Ipod service area. The "geniuses" were all working the main Mac area even though there were more people in line with Ipod issues than others. The upside is that I no longer have a TDWaterhouse logo on the back to remind me of the pain I had to go through to get the Ipod. The downside is that I have to reconfigure my playlists and other settings.
Oh, I took the glass elevator on the way out for the experience and 'cause the doors were already open and no one else was getting in. Felt very futuristic, like Buck Rogers.
So this morning I made a trip to the new Apple store. It's quite impressive architecturally. The big glass enclosure above ground only houses an elevator shaft and set of stairs. The actual store/shopping area is below ground. Anyway, I went around 10 in the morning, so even though there was a good crowd there, it wasn't packed by any means. I reserved a space for the Genius Bar (did you know you have to make an appt? I didn't) and waited my turn. The guy working the queue was telling me that I was lucky to get there at a reasonable time. An hour later and I would have to wait at least 2 hrs for an appt. I was also asking him if people actually come in at 4 am since the store's open 24 hrs. Apparently some people do and the employees working the night shift have some interesting stories to tell about them, but he wouldn't elaborate.
Anyway, it took me no less than 15 min to actually see someone about my Ipod even though there was no one waiting ahead of me and then another 20 min for them to determine that I needed a replacement. Overall, it was a good experience except for the wait time. There weren't enough employees working the Ipod service area. The "geniuses" were all working the main Mac area even though there were more people in line with Ipod issues than others. The upside is that I no longer have a TDWaterhouse logo on the back to remind me of the pain I had to go through to get the Ipod. The downside is that I have to reconfigure my playlists and other settings.
Oh, I took the glass elevator on the way out for the experience and 'cause the doors were already open and no one else was getting in. Felt very futuristic, like Buck Rogers.
posted by KC at
2:08 AM
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